Terms of Service

This agreement is between Axero Holdings LLC (“Axero”, “we”) and the organization accepting it (“Customer”, “you”). By signing up for, accessing, or using Axero Go — including free trials, paid subscriptions, and add-ons (the “Service”) — you accept this agreement on behalf of your organization and represent that you have authority to bind it.

1. The Service

1.1 Access. Axero grants you a limited, non-exclusive, non-transferable right for your organization’s internal use of the Service during your trial or subscription, for the features, capacity, and user limits of your plan.

1.2 Users. You are responsible for your Users — the people you invite or provision — including their compliance with this agreement and the security of their accounts. Notify us promptly of suspected unauthorized access at apps@axerosolutions.com.

1.3 Feedback & usage data. You grant Axero an unrestricted right to use feedback you submit. Axero may collect and analyze usage data about the operation and use of the Service, and may use it — aggregated or de-identified — to operate, improve, and develop its products and services.

1.4 Changes. We may modify the Service, and will not materially reduce the core functionality of your plan during a paid subscription period.

2. Free trial

Trials are free for the stated period (currently 7 days, up to 100 people), limited to one site per organization, and provided as is, with no warranties, support commitments, or data-retention obligations of any kind. When a trial ends without conversion the site is paused; Axero may delete trial sites and their content at any time thereafter. Convert before expiry to keep your content. Serial or abusive trial signups are prohibited.

3. Restrictions & suspension

3.1 Restrictions. You will not (and will not permit anyone to): use the Service unlawfully; reverse engineer, copy, or build a competing product from it; sublicense, resell, or provide it to anyone outside your organization; interfere with, probe, or overload the Service or its infrastructure; upload malicious code; or infringe or misappropriate anyone’s rights through it.

3.2 Prohibited data. The Service is not designed for regulated data. Do not submit protected health information, payment-card data, government-issued identification numbers, or special categories of personal data under GDPR. You are responsible for any prohibited data your Users submit.

3.3 Suspension. Axero may suspend or restrict access immediately where reasonably needed to protect the Service, its customers, or applicable law — including for non-payment, security risk, or breach of this Section — with notice where practicable, and will restore access once the issue is resolved.

4. Payment

• Fees. Paid plans and add-ons are billed monthly in advance in U.S. dollars via our payment processor (Stripe), at the prices shown at purchase, exclusive of taxes (which you are responsible for, other than Axero’s income taxes).
• Renewal. Subscriptions renew automatically each month until canceled.
• Cancellation. Cancel anytime from the billing portal, effective at the end of the current billing period. Fees already paid are non-refundable except where required by law.
• Price changes. We may change prices with at least 30 days’ notice, effective from your next renewal. Promotions apply for their stated period only.
• Non-payment. Failed payments are retried with notice; continued non-payment may result in suspension and then termination.

5. Customer Content

5.1 Ownership. You own the content your organization submits to the Service (“Customer Content”). Axero claims no ownership of it.

5.2 License to operate. You grant Axero the rights needed to host, process, transmit, back up, and display Customer Content to provide and support the Service, consistent with Section 1.3.

5.3 Export & deletion. You may export your data using the Service’s capabilities, or request an export, while your subscription is active. After termination or trial expiry, Axero has no obligation to retain Customer Content and may delete it without further notice.

5.4 Responsibility. You are responsible for the accuracy and legality of Customer Content and for the permissions you configure.

6. Privacy

Personal data is processed in accordance with the Axero Privacy Policy and, where applicable, a Data Processing Addendum. That policy covers this website too, including anything you send us before you have an account.

7. Intellectual property

Axero and its licensors retain all rights, title, and interest in the Service and everything provided with it. No rights are granted except those expressly stated in this agreement.

8. Publicity

Axero may identify Customer and use Customer’s name and logo in its marketing materials, customer lists, and website to identify Customer as a user of Axero’s products and services.

9. Third-party services

Optional integrations (identity providers, payment processing, mobile app stores, and similar) are governed by their providers’ terms; Axero is not responsible for third-party services.

10. Disclaimer of warranties

EXCEPT AS EXPRESSLY STATED IN SECTION 1.4, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE MAXIMUM EXTENT PERMITTED BY LAW, AXERO DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTY THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

11. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) NEITHER PARTY WILL BE LIABLE FOR LOST PROFITS OR REVENUES, LOSS OF DATA, OR ANY CONSEQUENTIAL, SPECIAL, INDIRECT, EXEMPLARY, PUNITIVE, OR INCIDENTAL DAMAGES; AND (B) EACH PARTY’S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATING TO THIS AGREEMENT WILL NOT EXCEED THE FEES CUSTOMER PAID FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE FIRST EVENT GIVING RISE TO LIABILITY — OR, FOR FREE TRIALS, ONE HUNDRED U.S. DOLLARS ($100). THESE LIMITS DO NOT APPLY TO YOUR PAYMENT OBLIGATIONS, YOUR BREACH OF SECTION 3, OR EITHER PARTY’S INFRINGEMENT OF THE OTHER’S INTELLECTUAL PROPERTY.

12. Term & termination

This agreement runs from acceptance until your trial or subscription ends. Either party may terminate for material breach uncured 30 days after written notice; Axero may terminate immediately for breach of Section 3. On termination your right to use the Service ends and Section 5.3 governs Customer Content. Sections that by their nature should survive (including 1.3, 5.3, 7, 8, 10, 11, and 13) survive termination.

13. General

Governing law. Delaware, USA, excluding conflict-of-law rules; exclusive jurisdiction and venue in the state and federal courts located in Delaware. Updates. We may update these terms; for material changes we will provide notice in the Service or by email at least 14 days before they take effect where practicable, and continued use constitutes acceptance. Assignment. Neither party may assign this agreement without consent, except to a successor in a merger or asset sale. Entire agreement. This is the entire agreement about the Service and supersedes prior discussions; no terms in any Customer purchase order or vendor portal apply. Force majeure. Neither party is liable for delay caused by events beyond its reasonable control. Severability. If a provision is unenforceable, the rest remain in effect.

14. This website

Browsing axerogo.com, requesting a demo, or submitting the trial signup form does not by itself create a subscription — the sections above apply from the moment you accept them or start using the Service. Personal data collected through this website is handled under the Axero Privacy Policy.

Contact

Questions about these terms: apps@axerosolutions.com. Axero’s enterprise agreements live at axerosolutions.com/legal/terms.